We hope that you will love your purchase or gift from vanityrocks.co.uk. However, if you would like to return or exchange an item, please read our returns policy below;

Please note that we operate under different policies at home parties and retail venues.

Returns

We require that you return any new and unused item to us within 14 days (UK and International) of receiving the goods. We are happy to offer a refund or an exchange as long as the items have all their original labelling and are in their original packaging. New and unused means there are no marks on the item, it has not been worn or used, and is returned to us in perfect saleable condition. Vanityrocks.co.uk will not accept returns for any non-faulty items that have been worn, washed, and/or tags removed. We strongly advise all customers to check items thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

For hygienic purposes, returns or exchanges on earings cannot be accepted.

There is no return or exchange on sale items or anything that is sold at a discounted price.

Please note, vanityrocks.co.uk cannot refund delivery and/or shipping charges. Please also be aware that international customs duties and sales taxes are not refunded for shipments outside the EU.

If you are returning an item because it is unsuitable, we will not refund the postage you incurred when buying and returning the item. If you are returning an item because it is faulty, we will refund the postage paid by you both when buying and returning the item.

All items must be returned to the vanityrocks.co.uk head office at the responsibility of the sender. We recommend that you use recorded/registered delivery (with insurance) and obtain proof of postage. Vanityrocks.co.uk cannot be held responsible for items lost, delayed or damaged when being returned.

Please note that returns or exchanges received outside the stated timescale of 14 days will not be accepted, unless previously authorised by the owner of vanityrocks.co.uk.

The vanityrocks.co.uk returns policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations.

Exchanges

In the event of an exchange, items are subject to product availability and the customer will incur any delivery/shipping costs for returning items to be exchanged. We can only exchange an item for a different size, style, or colour depending on our stock availability. If you wish to exchange, please email us either your required size or item and we will reserve it for you if the item is in stock. All exchange enquiries can be made by emailing enquiries@vanityrocks.co.uk, putting RETURNS in the subject heading. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.

How to proceed with your return or exchange

Refunds

Each item will undergo a quality control check and once verified your refund will be made within 30 days. All undamaged, correctly returned items will be credited to the original customer’s credit or debit card including sales taxes for all EU country shipments, excluding delivery/shipping charges. As previously stated, international customs duties and sales taxes are non-refundable for shipments outside the EU.

Please note: If we receive your return in a condition which we feel is not fit for exchange or refund, we shall get in touch with you to discuss proceedings. Vanityrocks.co.uk reserves the right to refuse an exchange or refund for any item sent back in a condition where the item has been used or damaged. If this is the case, the item will be returned to you. Only items which vanityrocks.co.uk can confirm as new and unused will be eligible for a refund or exchange, and they have reached our returns department within the timescale stated (unless otherwise authorised). Vanityrocks.co.uk will not accept any returns or exchanges for any non-faulty items that have been worn, washed, and/or with tags removed.

Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a subsequent manufacturing fault within a period of 6 months after delivery. All items returned as faulty will be inspected and any items deemed subject to fair wear and tear will not be accepted as faulty. Exchanges are possible if the item is available. We can only exchange items for the same item in the same size, style, colour, etc.

Customer service

Customer service is a top priority for us at vanityrocks.co.uk. If you have any queries or questions you can contact us at:

Vanity Rocks
97 Coleshill Road

Water Orton
Birmingham
B46 1QF
United Kingdom

Office hours: Monday – Friday 9am to 5.00pm
By telephone: +44 (0)7855 844 134
By email: enquiries@vanityrocks.co.uk